Long waiting list, frustrated staff, and losing money.
The program was in danger of being shut down even though it was vital to the community. Group services were being co-mingled and clients’ needs were not being met. Production levels were not established Billing was not being reviewed and margins were not being evaluated. Staff were choosing when to see clients and which clients to see.
We increased capacity, shrunk wait times, supported the staff and significantly improved the bottom line with a $520K increase!
We started with long waiting lists, frustrated staff and managers, and financial uncertainty.
- Revenue of $730,000
- Number of services: 10,600
- 7 Full-time equivalents
We increased capacity, shrunk waited times, supported staff and improved the bottom line.
- Revenue of $1,250,000
- Number of Services: 17,800
- 7 Full-time Equivalents